Deposits
The deposit reserves studio time and is non-refundable once work has started. If you cancel before work begins, we will refund the deposit less any third-party costs already incurred.
Stage payments
Stage payments cover completed milestones. If a project is cancelled, we invoice for work completed and hand over approved files for the paid stages.
If you have paid ahead of completed work, we will refund the difference or credit it against another agreed scope.
Hosting and care plans
Hosting and care are billed monthly or annually. You can cancel with the notice period stated in the plan. Fees already paid for the current period are generally non-refundable, but we will not auto-renew after cancellation.
Third-party costs already incurred are not refundable.
Third-party products
Domains, premium fonts, stock licences, paid plugins and platform subscriptions are purchased from third parties. Their refund rules apply, and we cannot guarantee a refund from them.
How to request a refund
Email info@insightdrive.xyz with the project name, invoice number and the reason for the request. We will respond within a reasonable period and, where a refund is due, process it to the original payment method.
Questions about this policy? Email info@insightdrive.xyz. This document is a working draft for the new site and should be reviewed by a qualified adviser before launch.